Maintenance Coordination

Professional maintenance management services to keep your vacation rental in perfect condition with preventative care, prompt repairs, and 24/7 emergency response.

Schedule Maintenance
2,800+
Maintenance Tasks Completed
92%
Issues Resolved Same-Day
45min
Average Emergency Response

The Maintenance Challenge

Many vacation rental owners struggle with these common maintenance issues:

Poor Timing

Maintenance issues always seem to occur at the worst possible times—right before guest check-ins or during peak seasons when finding service providers is nearly impossible.

Cost Overruns

Without proper oversight, maintenance costs can spiral out of control from overpriced service providers, unnecessary repairs, or improper fixes that require additional work.

Unreliable Contractors

Finding and managing trustworthy, qualified contractors who respond quickly and show up on time is a constant challenge for individual property owners.

Our Maintenance Solution

A comprehensive system to keep your property in peak condition:

Preventative Maintenance Program

Our systematic preventative maintenance schedule addresses potential issues before they become problems, reducing emergency repairs and extending the life of your property's systems and appliances.

Rapid Response Repairs

When issues do arise, our in-house maintenance team and network of vetted contractors provide prompt, professional service with real-time updates and photo documentation of completed work.

24/7 Emergency Services

Our emergency response team is available around the clock to handle urgent situations like water leaks, power outages, HVAC failures, or lockouts that require immediate attention.

Cost Management

We control maintenance costs through negotiated vendor rates, bulk purchasing power, proper diagnosis of issues, and transparent reporting with no hidden fees or markups.

Emergency Response Protocol

How we handle urgent maintenance situations:

24/7 Emergency Hotline

Our dedicated emergency hotline is available 24 hours a day, 365 days a year for urgent maintenance issues that require immediate attention.

(800) 555-9999
For property owners and guests with active reservations

Immediate Response (0-15 minutes)

Your call is answered by a live maintenance coordinator who assesses the situation and prioritizes the response based on severity and safety concerns.

Technician Dispatch (15-60 minutes)

The appropriate specialist is dispatched to your property with an ETA provided to both the property owner and guests (if occupied). For water emergencies, our technician brings specialized equipment to mitigate damage.

On-Site Resolution (1-3 hours)

Our technician arrives and addresses the emergency to restore safety and functionality. Real-time updates are provided, including photos and video of the issue and repair process.

Follow-Up & Documentation (24 hours)

A detailed report is provided with photos, actions taken, parts replaced, and recommendations for preventative measures to avoid future occurrences. All information is stored in your property's maintenance history.

Our Maintenance Expertise

Areas where our experienced technicians excel:

Plumbing Systems

From minor leaks to major water emergencies, our plumbing experts handle faucet repairs, drain cleaning, water heater maintenance, toilet issues, and pipe repairs with prompt, professional service.

Electrical Systems

Our licensed electricians provide comprehensive services including troubleshooting outages, fixture repairs and installations, ceiling fan maintenance, and electrical panel upgrades for safety and reliability.

HVAC Systems

Keep your guests comfortable with our HVAC services including preventative maintenance, filter replacements, diagnostics and repairs, condensate line clearing, and complete system replacements when needed.

General Repairs

Our handymen address a wide range of issues including drywall repairs, interior and exterior painting, door and lock repairs, furniture assembly, window treatments, and minor carpentry work.

Exterior Maintenance

Maintain your property's curb appeal with services like pressure washing, gutter cleaning, roof inspections and minor repairs, deck and patio maintenance, and landscaping oversight.

Appliance Servicing

Keep all your property's appliances running smoothly with our services for refrigerators, dishwashers, washing machines, dryers, ovens and cooktops, microwaves, and small appliances.

Preventative Maintenance Program

Our proactive approach to property maintenance:

Quarterly HVAC Inspections

Comprehensive inspection and cleaning of air conditioning and heating systems to ensure optimal performance and energy efficiency.

Frequency: Every 3 months

Plumbing System Check

Inspection of all water connections, drains, and appliance hoses for leaks or signs of wear. Water heater flushing and pressure testing.

Frequency: Every 6 months

Electrical Safety Inspection

Testing of GFCIs, smoke detectors, CO detectors, and inspection of electrical panels, outlets, and lighting fixtures for safety issues.

Frequency: Every 6 months

Deep Cleaning & Inspection

Thorough cleaning of hard-to-reach areas with detailed inspection for signs of water damage, pest activity, or structural issues.

Frequency: Every 6 months

Exterior & Structural Assessment

Inspection of roof, siding, windows, decks, and foundations for damage or wear. Gutter cleaning and exterior pressure washing.

Frequency: Annually

Furniture & Fixture Evaluation

Assessment of all furniture, fixtures, and amenities with recommendations for repairs or replacements to maintain guest satisfaction.

Frequency: Every 4 months

Note: Each property receives a customized preventative maintenance schedule based on property type, age, usage patterns, and local environmental factors.

Request Custom Maintenance Plan

Our Maintenance Team

The professionals who keep your property in top condition:

In-House Technicians

Our full-time maintenance staff is background-checked, licensed in their respective trades, and trained specifically for vacation rental property maintenance.

15+
Technicians
8+
Years Avg. Experience
96%
First-Visit Resolution

Maintenance Coordinators

Our coordination team manages schedules, dispatches technicians, communicates with owners and guests, and ensures all work meets our quality standards.

5
Coordinators
24/7
Availability
15min
Avg. Response Time

Specialist Contractors

Our network of vetted specialist contractors handles specialized work like HVAC, electrical, plumbing, roofing, and appliance repairs with guaranteed quality.

25+
Contractor Partners
12
Specialties
100%
Licensed & Insured

Maintenance Management Technology

Our digital tools that enhance the maintenance experience:

Owner Maintenance Portal

Access your property's complete maintenance history, view upcoming scheduled maintenance, submit new requests, and receive real-time updates on work in progress through our user-friendly mobile app and web portal.

Photo Documentation

All maintenance work is documented with before and after photos, providing a visual record of issues addressed and repairs completed. These are stored in your property's digital maintenance log for future reference.

Detailed Reporting

Receive comprehensive reports detailing all maintenance activities, costs, and recommendations. Our reporting system provides complete transparency and helps with budget planning and tax documentation.

Smart Monitoring Systems

Optional smart home monitoring provides early detection of potential issues like water leaks, abnormal power usage, or HVAC failures, allowing us to address problems before they escalate to emergencies.

Maintenance Service Plans

Choose the level of service that matches your property needs:

Essential Maintenance

$79/month

For properties up to 2 bedrooms

  • Bi-annual preventative maintenance
  • Standard response repairs
  • Emergency response service
  • Basic maintenance reporting
  • Owner portal access
  • Pre/post guest inspections
Select Plan

Premium Maintenance

$149/month

For properties up to 4 bedrooms

  • All Essential Maintenance features
  • Quarterly preventative maintenance
  • Priority response for repairs
  • Appliance maintenance program
  • Seasonal property preparations
  • Minor repairs included (up to $250/yr)
  • Advanced reporting and forecasting
Select Plan

Elite Maintenance

$249/month

For properties with 5+ bedrooms

  • All Premium Maintenance features
  • Monthly preventative maintenance
  • VIP response for all service requests
  • Smart home monitoring system
  • Water leak detection system
  • Extended repairs included (up to $500/yr)
  • Dedicated maintenance manager
  • Annual property improvement plan
Select Plan

Note: All pricing shown is base pricing. Actual rates may vary based on property size, condition, age, and location. Contact us for a customized quote.

Request Custom Quote

What Our Clients Say

Hear from property owners who rely on our maintenance services:

"Their preventative maintenance program has saved me thousands in potential emergency repairs. Last month, they caught a small leak during a routine inspection that could have turned into major water damage. Their team fixed it the same day, and I never had to cancel a reservation."
Robert T.
Fort Lauderdale Beach House Owner
"The peace of mind is worth every penny. When my A/C failed during a heatwave with guests checking in that afternoon, their emergency team had a new unit installed within hours. The detailed photo documentation and transparent pricing make me confident I'm getting quality work without being overcharged."
Jennifer K.
Miami Beach Condo Owner

Why Choose Our Maintenance Service

See how our professional service compares to alternatives:

Features DIY Management Our Professional Service General Contractors
24/7 Emergency Response
Preventative Maintenance
Vacation Rental Expertise
Digital Documentation
Guest Coordination
Fixed Monthly Cost
Online Scheduling
Maintenance History

Frequently Asked Questions

Common questions about our maintenance services:

How quickly can you respond to emergency maintenance issues?
We guarantee a 1-hour response time for all emergency maintenance issues, with a technician typically on-site within 45-90 minutes depending on your property's location. Our emergency response team is available 24/7, including holidays, to handle urgent situations like water leaks, power outages, HVAC failures, or lockouts.
What happens if maintenance is needed during a guest's stay?
We coordinate directly with guests using our guest-friendly communication protocols. For non-emergency issues, we schedule repairs at times convenient for guests or between stays when possible. For emergencies, our technicians are trained in guest interaction and minimize disruption while resolving the issue quickly. We keep you informed throughout the process.
How do you handle maintenance cost approvals?
Minor repairs included in your maintenance plan are performed without delay. For repairs exceeding your plan's coverage, we follow your pre-approved spending thresholds. We provide detailed cost estimates with photos and documentation before proceeding with work, and you can approve or decline through our owner portal or via text message for quick response.
Can I use my own preferred contractors for certain maintenance tasks?
Yes, we can coordinate with your preferred contractors for specialized work. We'll add them to your property's approved vendor list and manage scheduling, access, quality control, and documentation just as we do with our network of contractors. This ensures seamless integration with our maintenance system while respecting your established relationships.
Do you mark up the cost of parts and contractor services?
No, we do not mark up the cost of parts, supplies, or third-party contractor services. All expenses are passed through at actual cost with complete transparency. Your monthly maintenance fee covers our coordination, oversight, documentation, and preventative maintenance program. This transparency allows you to see exactly where your maintenance dollars are being spent.

Ready For Worry-Free Property Maintenance?

Join hundreds of South Florida property owners who've trusted us with their vacation rental maintenance needs.

Schedule Your Maintenance Consultation