Guest Communication Services for Short-Term Rentals

Guest Communication That Sets You Apart

Our specialized communication services ensure your guests have a seamless experience from inquiry to checkout, boosting your property's reputation and reviews.

15 min

Average Response Time

99%

Guest Satisfaction Rate

24/7

Support Availability

Comprehensive Guest Communication Services

We handle all aspects of guest interaction, from initial inquiry to post-stay follow-up, ensuring exceptional experiences at every touchpoint.

Inquiry & Booking Management

Prompt responses to guest inquiries and booking requests across all platforms, with personalized messaging that converts inquiries into confirmed reservations.

Pre-Arrival Communications

Automated yet personalized pre-arrival messages with check-in instructions, local recommendations, and helpful property information to prepare guests for their stay.

24/7 Guest Support

Round-the-clock assistance for guest questions and concerns during their stay, with rapid response protocols for emergencies and maintenance issues.

Check-Out Coordination

Clear, friendly checkout instructions and follow-up that ensure guests leave with a positive impression and are primed to leave excellent reviews.

Review Management

Strategic post-stay communication to encourage positive reviews, with tactful responses to all guest feedback that maintains your property's stellar reputation.

Smart Automation

Sophisticated messaging automation that delivers the right information at the right time, while maintaining a personal touch that feels authentic to guests.

The Perfect Guest Communication Journey

Our systematic approach ensures consistent, professional communication throughout the entire guest experience.

1

Inquiry Response

Lightning-fast, friendly responses to guest inquiries that answer their questions, highlight property features, and encourage booking.

2

Booking Confirmation

Comprehensive booking confirmation with all essential details, payment information, and a warm thank-you message that builds anticipation.

3

Pre-Arrival Communication

Timely messages with check-in procedures, property access information, local recommendations, and answers to frequently asked questions.

4

Check-In Follow-Up

Thoughtful follow-up after check-in to ensure guests are settled comfortably and address any immediate questions or concerns.

5

Mid-Stay Check-In

Brief mid-stay messages that show attentiveness without intrusion, offering additional assistance if needed and resolving issues promptly.

6

Check-Out Reminders

Clear, friendly check-out instructions that set expectations while maintaining a hospitable tone through the end of the stay.

7

Post-Stay Thank You

Personalized thank-you messages that express genuine appreciation, request reviews, and lay the groundwork for repeat bookings.

Multi-Platform Management

We seamlessly handle communications across all major booking platforms and direct inquiries.

Airbnb

Expert messaging management within Airbnb's platform to maximize response rates and maintain Superhost status.

VRBO

Professional guest interactions through VRBO's messaging system to boost your property's visibility and rank.

Booking.com

Strategic communication management to improve your Booking.com ranking and guest satisfaction metrics.

Direct Bookings

Comprehensive communication handling for guests who book directly through your website or referrals.

Guest Communication Packages

Choose the level of service that aligns with your property management needs and goals.

Essential Communications

Core communication services for property owners who want to improve guest interactions without a full management package.

Booking confirmations
Check-in instructions
Check-out reminders
Review requests

Premium Guest Support

Comprehensive communication services with enhanced guest support and review management.

All Essential features
24/7 guest assistance
Inquiry management
Review response management

Concierge Communications

White-glove guest communication service with personalized messaging and enhanced guest experience features.

All Premium features
Personalized welcome messages
Custom local recommendations
Special occasion coordination

What Our Clients Say

Property owners who have transformed their guest experience with our communication services.

"The guest communication service has completely transformed my rental business. Response times are lightning-fast, and the personalized touch in every message has resulted in consistently better reviews. My property is now booked solid months in advance!"

Robert Chen

Miami Beach Property Owner

"As an out-of-state owner, I was struggling with timely guest communications. Since partnering with Bizae, my guest satisfaction scores have increased dramatically. Their 24/7 support has resolved issues I didn't even know existed!"

Jennifer Williams

Fort Lauderdale Condo Owner

Frequently Asked Questions

Common questions about our guest communication services.

How quickly do you respond to guest inquiries and messages?

We maintain an average response time of under 15 minutes during business hours (8am-10pm) and within 30 minutes during overnight hours. Urgent issues are prioritized and handled immediately, 24/7.

How do you maintain a personalized touch while handling messages for multiple properties?

Each property in our system has a detailed profile with specific information, unique selling points, and owner preferences. Our communications team uses this information along with guest-specific details to craft personalized messages that don't feel automated or generic.

Can you handle communication in multiple languages?

Yes, we offer multilingual guest communication services in Spanish, French, Portuguese, German, Italian, and Mandarin Chinese, in addition to English. This helps accommodate international travelers and enhances their experience.

How do you handle negative feedback or complaints from guests?

We address concerns immediately with a solution-oriented approach. Our team is trained in de-escalation techniques and works to resolve issues quickly while keeping property owners informed. When necessary, we coordinate with our maintenance and housekeeping teams for rapid response.

Will I still have access to guest communications for my property?

Absolutely. Our owner portal provides complete transparency with access to all guest communication threads. You can view conversations in real-time, receive important notification alerts, and even set preferences for which types of situations require your direct input.

Professional Guest Communication Services